Brandability At Your Service

Although we strive to provide our clients with a world class experience, perfect is not always possible. For those imperfect moments where 100% customer satisfaction is not achieved, we send in reinforcement – our Customer Service Team, better known as the Solutionists. When an order goes wrong, we understand how incredibly overwhelming it can be for you, which is why our Solutionist team will go the extra mile to turn a crisis into a triumph. They’ll track the delivery, replace the broken items, fix the stock shortage and rebrand the items which were incorrectly branded. No challenge has proven to be too big for them to handle. They aim to turn unsatisfied clients into raving fans! Annica Smit (30) is a lady with a fun, vibrant personality and a readiness to get things done. She’s been part of the Customer Service team for the past year and loves solving unforeseen mishaps. She believes in creating a personal relationship with both clients and staff. Her personality coupled with an excellent work ethic guarantees our clients are in good hands. Fun fact: Annica has a Diploma in musical theatre and has been married for 3 years. Kelly Louw (23) has been part of our Customer Service team for the past 2 and a half years. In her time at Brandability she’s dealt with many mishaps and has come to know many of our clients well. Kelly is a bubbly lady with a big personality who has proven to be a valuable asset to our team. She always empathizes with the client and leaves no stone unturned until the job is completed. She believes that our clients need to receive the best service, no matter how big or small the order is. Fun fact: Kelly loves being a mother to her 7-month old boy and hopes to finish her degree in Psychology. Gavin Cockrell (33) is the newbie to our team. His calm and quiet demeanor ensures that clients always feel heard and understood. In the short time that he’s been a part of the Customer Service team, he’s excelled at assisting clients, solving issues and ensuring our unhappy clients become raving fans. Fun fact: Gavin has twin sons and is an amazing sketch artist.